StarSmiles FAQ
GENERAL
Yes. StarSmiles can move veneers and crowns as long as they are not on your molars. Book in for a scan of your teeth so we can recommend the best treatment plan for you. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
Yes. When teeth don’t have enough room in the mouth, they begin to grow and protrude in unnatural positions. This can cause an imperfect bite due to crooked crowded teeth that might initiate pain and inconveniences. Book yourself in for a scan of your teeth so we can recommend the best treatment plan for you. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
Yes. While some people may like the look of their tooth gap, it may cause low self-confidence for others. Gaps between teeth may be anywhere in the mouth, but are usually the most noticeable when they occur on the upper front teeth. Spacing looks different for everyone. Book yourself in for a scan of your teeth so we can recommend the best treatment plan for you. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
Sometimes we can. Crossbite is a Bite problem when your top and bottom teeth don’t meet for a perfect bite. This can cause serious health problems. Underbite is a form of malocclusion where your lower teeth extend further out than your top teeth. This can cause severe tooth and jaw problems. An overbite is a common problem where the upper teeth overlap the lower teeth. If ignored, an Overbite can cause serious health problems. Book yourself in for a scan we will let you know to what extent our treatment can help you. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
StarSmiles can correct alignment issues including spacing, crowding, overbite, underbite, and cross bite, based on the discretion our expert dentist and orthodontist team. Complete your free StarSmiles assessment and book in a scan. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
Our expert team of dentists and orthodontists will use your scan to design your future smile using our state of the art 3D Artificial Intelligence software to create a roadmap of your journey to the smile you deserve. The steady and gentle movement of your teeth is planned from the beginning to the end of your journey. Our team will custom manufacture 3 aligners for each month of your journey, which will apply just the right amount of force on your teeth for you to reach the goal of your StarSmile effectively, yet smoothly and gently. Aligners one and two should be worn as instructed during weeks 1 and 2, respectively. Aligner three should be worn during weeks 3 and 4. If aligners are worn for 22 hours per day, removed for eating and drinking, and regularly cleaned, they will guide you on your journey to a StarSmile.
Our invisible aligners are CE certified and are made of BPA-Free, crystal clear, highest quality medical grade, polymer foil. The cutting edge technology used to manufacture our aligners ensure that they are smooth and durable. Our aligners don’t just look good. They are strong and will keep your teeth in place while keeping you comfortable and confident.
We treat ages 14 and above as long as we confirm that all of your adult teeth have grown in. Anyone below the age of 18 will need parental consent.
Yes. StarSmiles invisible aligners are customised to contour your gums. This will ensure that your journey is gentle and comfortable.
Yes. If you follow the instructions, we guarantee your smile for life. Check out the StarSmiles Guarantee to learn more about our promise to protect your smile.
HEALTH
You should wait twelve weeks after having your wisdom teeth removed to start StarSmiles treatment. If you want to start sooner, we would need a signed release form from your dentist.
In most cases, customers can proceed with StarSmiles aligners with presence of wisdom teeth. Customers should consult a dentist or orthodontist to determine need and timing of wisdom tooth removal.
It’s possible. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
Possibly. After evaluating your scan we will let you know to what extent our treatment can help you. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made.
It could be perfectly safe, but its possible that your pregnancy may cause your teeth to shift, which would mean you may need to have a new scan and aligner system. We recommend you wait until you are not pregnant to use our system.
ORDERING
If you receive a damaged product please complete a support request form and we will replace the product promptly. For the safety of all our customers we do not approve of any refunds, exchanges, or returns of customised aligners or retainers, and possibly some other products at discretion.
Our scans are completed by trained professionals, however, if our team evaluates your scan and feels like we need a new one, we’ll get in touch with you and work out booking you in for a scan.
About 4-6 weeks. Also be sure to be attentive for requests of photographs. This will help us perfect your aligners more quickly.
Once in a while we may request some photos of your teeth from you. These photos let us know how your teeth are progressing. All you need to do is send us the photographs based on the instructions we provide in our request communication to you.
EVALUATION
Absolutely, our trained staff are available to discuss you scan and your personalised treatment plan with you during your appointment. If you’re still confused, give us a call on 0808 175 3083 and we’ll be happy to help.
After the scan, you will receive a personalised treatment plan within 3-5 days. Once you have accepted the treatment plan, you’ll receive your customised invisible aligners within 4-6 weeks.
If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we
TREATMENT
Your custom treatment plan will be sent to you via an email before your aligners are made. You can refer back to this email, or request Star Smiles for your treatment plan at any time.
While you wait for your retainers, continue to wear your aligners. Once the retainers arrive, we’ll ask you to wear them for six whole weeks, 22 hours a day. After this you can start wearing them only at night for 8 hours. Replace your retainers once a year to retain your StarSmiles Guarantee for life. Wash your retainers and keep them clean, as they are vulnerable to regular wear and tear.
You must purchase invisible aligner retainers from StarSmiles 14 days before the end of your treatment. You must confirm, in writing, that you have used your retainers as instructed and/or after the end of your treatment you must have bonded retainers placed and provide proof of retainer placement as well as proof of annual checks by a registered dentist or orthodontist. You must confirm, in writing, that you have used your retainers as instructed.
No. Your aligners are custom designed to take you on a journey of very gradual teeth shifting that is optimised to a safe and comfortable pace. If your aligners don’t fit properly reach out to our support team on 0808 175 3083 and we can evaluate how to best assist you.
Contact our support team on 0808 175 3083 or by completing our support request form. We’ll take care of it for you.
Yes, unless you are vomiting or severely sick you can keep using them as instructed. If you do vomit with your aligners on, don’t worry. Just clean them right away with warm water.
You don’t need fancy tools to clean your aligners. First and foremost, it’s key to rinse your aligners under warm water when you take them out. This prevents residue build up, and cloudy or discolored aligners. Cleaning your aligners is easy. Make sure you’re rinsing them in warm water to prevent bacteria build up or discoloration of the aligners. If possible, you can mix half a part of water and half a part of vinegar together and soak your aligners in the solution. Rinse them off before rewearing them. Don’t use a toothbrush or toothpaste on your aligners since they can cause scratching and bacteria attraction. Aligner cleaning is additional to daily dental hygiene.
It can vary, but the average treatment plan is 4-7 months for mild to moderate cases.
For dental emergencies, contact your local dentist or call 111. If you’re able, please also let us know by completing our support request form so we can support and advise you.
Yes. We’ll supply you with 3D digital visual animation of your smile 3-5 days after your scan has been completed. We create your smile using state of the art 3D Artificial Intelligence software.
Don’t worry. Just contact us so we can order a replacement. While you’re waiting for your replacement aligner, please wear the previous one so you don’t lose your progress.
No. StarSmiles aligners do not move the molars. Molars are very difficult to move without traditional braces, rubber bands etc., but we may be able to shift your premolars.
Your aligners should be worn 22 hours per day. Take them out to eat, drink, and brush your teeth. Other than that, it’s best to leave them in.
Unless we approved an upper or lower individual treatment, we usually recommend you wear both the upper and lower aligners in our treatment plan.
We don’t recommend you smoke while wearing your aligners as smoking can cause discoloration to your aligners and your teeth.
While wearing the aligners, we ask that you do not drink any beverages except for still water. This does include drinking through a straw.
Don’t throw your aligners away. Make sure you preserve all your aligners in the protective sleeve we provide until your treatment plan has finished and you have received your retainers. We require you to do this just in case we direct you to go back to a previous aligner in the case of any issues during your treatment or if you misplace or break your aligner.
During the course of your treatment, StarSmiles strongly advises against any dental work. Dental procedures can alter the shape of your teeth, causing the aligners not to fit. Please inform us if you have any required or elective dental procedures coming up. If you participate in an elective dental procedure, your StarSmiles Guarantee may be void.
By the end of each aligner set, if your teeth and the aligners are fitting without air gaps, you’re doing great. If at the end of the set you detect a mismatch between the aligners and your teeth let our support team know with photos of your teeth with and without the aligners on and we’ll get back to you with a solution.
PRICING
No. StarSmiles invisible aligners are not covered under the NHS, however, we have made our StarSmiles aligners accessible through our STARPay Plan.
STARPay is an inclusive payment plan that brings affordability and a celebrity smile to everyone. Receive your full treatment plan worth of aligners and pay in installments. Take your time, we want the best for you.
Yes, just call us on 0808 175 3983 and we’ll take your payment over the phone.
Yes. We offer our STARPay Plan, because everyone deserves a confident smile.
STARPay: £499 deposit followed by £265.75/fornight for 2 months.
Your scan will give us the information needed to determine whether you are a good candidate for a StarSmiles treatment plan. If for any reason, under the discretion of our expert team of dentists and orthodontists, we conclude that Star Smiles may not be right for you, we will let you know and refund any payments made. If you change your mind after completing a scan, you aren’t obligated to purchase the full treatment plan.
OTHER
StarSmiles ships all around the UK from our European based headquarters.
Yes, if you recommend a friend or family member, you will receive £50 and your friend or family member will receive £50 off their treatment plan. Please note, this will only come into effect if your friend or family member receives and agrees to the treatment plan.
Absolutely. We would be happy to re-evaluate your case at any time, if you feel that your teeth have undergone some changes.
Be confident in ordering your new smile. Our treatment plan is fully guaranteed. If your smile goes out of alignment, we will fix it.
